Decorprice

After reading the reviews here I was very reluctant to place an order. However, their prices were so good I had to try.

I placed an order for some of the items I needed to "check them out".

The order was shipped the same day, arrived a few days later and everything worked.

I then placed another order a few days later. Same thing, except this time only part of my order was shipped per the email notification. Concerned there was an issue I contacted them and was told it was being shipped, just from another location. Very prompt and courteous reply to my concern.

All items were timely received.

Then I placed another order. Same great products and service as the first two times.

To be honest, their customer info/order page could be improved in looks and functionality, BUT it did provide enough info to know what was going on so that is not an issue at all. Their speed, quality and communications (from order placement to shipping) was top notch.

Another bonus is that they have a no-cost rewards program. I didn't know about it until they confirmed my order and it was definitely a nice surprise.

BTW, I do not work for them.

I had never heard of them before when I stumbled across them when doing a search. I will be ordering from them again.

This is a big scam! I ordered a ceiling fan.

They sent the wrong color. They are making it impossible to return it. I submitted "RMA" on their website. No response -- no shipping label -- nothing.

I called. A man said I would receive info that day. Received nothing. I called again.

Got the royal run-around from a very rude, irritated Indian man with a thick accent who had a bunch of kids running around yelling in the background. I could barely hear or understand him -- he started yelling at me that I wasn't following the process. I hung up on him. I guess I'm stuck with this expensive fan.

Also, BEWARE the box on your "Edit Account Information Page" that says "Allow Remote Shopping Assistance!" That's how they get into your computer and then they can get into your passwords and other accounts! Don't check that box!

I placed an order with DecorPrice.com - which also goes by the name Designer Lighting and Fan -on Monday. I contacted the company the same day to cancel the order due to a mistake on my end.

I followed up the phone call with a cancellation request in writing, as requested. Someone named Roy responded in writing and advised that he had emailed the manufacturer to cancel the order and that "once done, will cancel and refund."

This afternoon I received a notice that the ceiling fan had shipped, despite written promises to the contrary. Now this Roy guy is telling me it was too late to cancel the order and that if I want to return it I will have to ship it back at my cost... and if I refuse the item I will have a refusal charge and a shipping charge.

I have contacted my credit card company to stop payment.

Do NOT do business with this company. It was one of the only times I did not go with a large, well known online firm without doing research first. I wish I had read all the other reviews on TrustPilot and Yelp and for their retail store first. (I should also note that, being aware of the power of an online review, I rarely write a negative review.

I usually keep quiet unless really wronged. Since that is the case, I am posting this review.

) Be warned. Pay a little more money if you must to deal with an ethical company.

I made a purchase of some light fixtures. When they arrived on April 29th I realized they were too large so I contacted them about a return.

In accordance with their return policy I returned the lights, at my expense. They were delivered back to the vendor at the address they requested on May 20th. Per their return policy I should have received a credit within 14-21 days after the items were

returned. 32 days after the items were delivered back to the vendor, on June 22nd, and I had still not received a credit I contacted them via email and did not get a response.

On June 24th, 34 days after the items were returned I contacted them again, threatening a chargeback and complaints/negative reviews if I didn't receive my credit.

33 minutes later I had a response saying they emailed the

manufacturer and would provide an update by end of day. I didn't get an update and didn't get a credit and still have not to this point.